Privacy Policy

Effective Date: October 1, 2019 GUERNSEY RESEARCH GLOBAL PRIVACY NOTICE

Guernsey Research, headquartered in the U.S. ("Guernsey", "we", "us" and "our") is committed to protecting the privacy of individuals who interact with us, such as our website visitors, customers, business partners, end users and event attendees ("you" and "your"). This Privacy Notice generally explains the different ways in which Guernsey collects, uses and shares personal information when:

You visit, interact with or use any of our websites, social media pages, Guernsey mobile apps (where linked to this Privacy Notice), online advertisements, marketing communications (our "online Properties");
You visit, interact with or use any of our events, sales, marketing and other offline activities (our "offline Properties"); and
You purchase and use Guernsey products and services (including mobile apps) that have been deployed by one of our business customers, such as your employer (our "Services").

When we mean to refer to any combination of the above, we use the term "Properties".

This Notice does not generally cover the personal information we automatically collect in connection with your use of the Guernsey Services. For further details regarding the information collected and used by Guernsey in connection with the provision of the Services, see the Guernsey Products and Services Notice.

In connection with the provision of specific Properties, Guernsey may provide additional "just-in-time" disclosures or additional information about our data collection, use and sharing practices. These notices may supplement this Privacy Notice or clarify Guernsey's privacy practices in the circumstances described or may provide you with additional choices about how Guernsey processes your data.

If you have any questions about this Privacy Notice, please contact us at privacy@guernseyresearch.com.

PART 1: WHAT INFORMATION WE COLLECT & HOW WE COLLECT IT

"Personal information" is information that identifies an individual or relates to an identifiable individual. Guernsey and third party service providers collect personal information and other information from various sources which generally fall into the following categories:

Information you provide to us through your interactions with us and your use of the Properties
Information we automatically collect from you in connection with your use of online Properties (see the Guernsey Products and Services Notice for information we automatically collect in connection with the Services)
Information from third party sources and affiliated companies

We may combine information from these different sources for the purposes set forth in this Privacy Notice.

1. Information we collect from you

We will collect personal information when you voluntarily provide it to us (including to our service providers or other parties who collect it on our behalf). For example, we collect personal information when you order, register for (or to use) or request information about Guernsey products, services or apps, subscribe to marketing communications, request support, complete surveys, provide in product feedback, or sign up for a Guernsey event or webinar. We may also collect personal information from you offline, such as when you attend one of our events, during phone calls with sales representatives, or when you contact customer support.

The personal information we collect may include contact information (such as your name, address, telephone number or email address), professional information (such as your job title, department or job role), user IDs and passwords, and contact preferences. We also collect information you choose to provide to us when requesting information or completing any 'free text' boxes in our forms (for example, for event sign-up, product feedback or survey requests), or the nature of your request or communication. In addition, we may collect personal information disclosed by you on message boards, chat features, blogs and other services or platforms to which you are able to post information and materials (including third party services and platforms).

When making a purchase from Guernsey, we may also collect billing and transactional information.

2. Information we automatically collect

Guernsey collects information from the use of technologies such as cookies, pixel tags, widgets, embedded URLs, electronic communication protocols, buttons and tools in connection with its online Properties. The types of technology used by Guernsey may change over time as technology evolves. This Privacy Notice and our Cookie Notice provide information about our use of cookies and other similar tracking technologies.

Online Properties:
We automatically collect certain information when you use, access or interact with our online Properties, including our online advertisements or marketing communications. This information does not necessarily reveal your identity directly but may include unique identification numbers and other information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer), your Internet Protocol (IP) address/MAC address/device identifier, device event information (such as crashes, system activity and hardware settings, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data that uniquely identifies your browser. We may also collect information about how your device has interacted with our online Properties, such as the pages accessed and other statistical information.

Guernsey Services:
In connection with your organization's deployment of certain Services, Guernsey may automatically collect information in relation to your use of the Services. See the Guernsey Products and Services Notice for more information regarding the types of data collected and used in connection with Guernsey’s provision of the Services.

If you are an individual user of Guernsey Services and you require more information regarding our data collection practices for Services deployed by your organization, please contact your IT administrator.

3. Information from third party sources and affiliated companies

From time to time, we may obtain information about you from third party sources unless prohibited by applicable law, such as public databases, resellers and channel partners, joint marketing partners, social media platforms or other publicly available information.

Examples of the information we may receive from other sources include: account information, job role and public employment profile, service and support information, information about your product or service interests or preferences, browsing habits, page-view information from some business partners with which we operate co-branded services or joint offerings, and credit history information from credit bureaus. We may use this information in conjunction with your contact details, professional information and Guernsey transaction history for the purposes set forth in this Privacy Notice, such as, for example, improving the accuracy of our records, better understanding you and your preferences, providing relevant marketing and support, and detecting and preventing fraud.

PART II: HOW WE USE YOUR INFORMATION

Guernsey uses personal information it collects for the following purposes (unless otherwise restricted by applicable law). For information on how Guernsey shares personal information, see Part III.

Respond to Requests and Engage in/Process Transactions: Guernsey may use personal information to respond to your requests or provide information requested by you. Guernsey may also use personal information, including financial, credit card and payment information, to process your transactions.

Facilitate the Delivery of the Service and Account Administration: Guernsey may use personal information to provide you with the Services, to manage your account, and to communicate with you about your use of our Services. This may include managing product downloads, updates and fixes, providing support and recommendations, and sending other administrative or account-related communications, including release notes. Guernsey will also use personal information to facilitate the delivery of the Services and this may include tracking entitlements, verifying compliance, controlling access to the Service, and maintaining the security and operational integrity of the Guernsey IT infrastructure and our Services. See the Guernsey Products and Services Notice for details regarding the information Guernsey collects in connection with your use of the Services and in order to operate the Service.

Facilitate and Evaluate Use of the Online Properties: Guernsey may use personal information to provide you with the online Properties, to facilitate your use of the online Properties (such as facilitating navigation and the login process, preserving information between sessions and enhancing security), to improve quality, to evaluate page response rates and determine content.

Improve our Properties: Guernsey uses personal information and other data Guernsey collects from you to better understand our customers, users and website visitors and the way they use and interact with the Properties, including their user experience. Guernsey uses this information to provide a personalized experience, to implement the preferences you request, to improve quality and reliability, to diagnose issues with and improve the Properties and related user experiences, and to make recommendations.

Improve the Accuracy of our Records: We may use the personal information we receive from you or third parties to better understand you and/or maintain and improve the accuracy of the records we hold about you.

Provide Support: Guernsey uses personal information and other data Guernsey collects from you, in combination with other data we may have, in order to provide you with support in relation to our Properties.

Post Testimonials: Guernsey may use personal information to post testimonials on its Online Properties. Prior to posting a testimonial, we will obtain your consent to use your name and testimonial. You can request your testimonial be updated or deleted at any time by sending a request with your name, testimonial location and contact information.

Marketing: Guernsey will use information it obtains from you, your interactions with Guernsey and the Properties, and from third party sources to provide you with marketing and promotional communications, to deliver targeted and relevant advertising and marketing to you, to determine the effectiveness of our marketing and promotional campaigns, to better understand you and your preferences, and to position and promote our products and services. Our marketing will be conducted in accordance with your advertising / marketing preferences and as permitted by applicable law.

Security: Guernsey may use personal information to help monitor, prevent and detect fraud, enhance security, monitor and verify identity or access, and combat spam or other malware or security risks.

Quality Control and Training: Guernsey may use or access personal data for the purposes of quality control related to the Properties and staff training.

Third Party Social Networks: Guernsey may use personal information to interact with you on third party social networks (subject to that network's terms of use).

Conferences and Events: Guernsey and our partners may use personal information to communicate with you about our events or our partner events. After the event, Guernsey may contact you about the event and related products and services, and may share information about your attendance with your company and our conference sponsors and partners, where legally permitted to do so. If a partner or conference sponsor directly requests your personal information at their conference booths or presentations, your personal information will be handled in accordance with their privacy practices. We recommend that you review the privacy practices of such partners and sponsors.

Provide Online Communities and Blogs: We may use personal information and other information disclosed by you on our message boards, chat features, blogs and other services or platforms to which you are able to post information and materials for the purposes of providing you and our customers with a forum to discuss Guernsey Properties, responding to your request, providing you with support, improving our Properties or any other purposes set forth in this Privacy Notice. Any information that is disclosed in those forums becomes public information and may therefore appear in public ways, such as through search engines or other publicly available platforms, and may be “crawled” or searched by third parties. It could also be read, collected or used by other users to send you unsolicited messages. Please do not post any information that you do not want to reveal to the public at large.

Education and Training: If you sign up for a Guernsey certification course or seminar, Guernsey will use your personal information to facilitate the delivery of such course or seminar. To the extent your organization has paid for your certification course or seminar, Guernsey may provide the status of your course or seminar to your organization upon notice to you.

Protect our Employees and Facilities: Guernsey may use personal information as necessary to protect the health and safety of our employees and visitors, our facilities and our property and other rights. If you visit one of our sites, you may be photographed or videotaped as part of maintaining the security of such sites.

Other Legitimate Business Purposes: We may use your personal information when it is necessary for other legitimate purposes such as protecting Guernsey's confidential and proprietary information.

PART III: HOW WE SHARE YOUR INFORMATION

We take care to allow your personal information to be accessed only by those who really need access in order to perform their tasks and duties, and to share with third parties who have a legitimate purpose for accessing it. We may share personal information about you with third parties in the following circumstances.

Service providers: We may share your information with third parties, such as vendors, consultants, agents and other service providers who work on our behalf. Examples include vendors and service providers who provide assistance with marketing, billing, processing credit card payments, data analysis and insight, technical support and customer service. Unless described in this Privacy Notice or one of our other privacy notices, we do not share, sell, rent, or trade any of your personal information with third parties for their own promotional purposes.
Business partners: We may provide your information to our channel partners, such as distributors and resellers, to fulfil product and information requests, to effectively deliver unified support, and to provide customers and prospective customers with information about VMware and its products and services. From time to time, VMware may engage in joint sales or product promotions with selected business partners. If you purchase or specifically express interest in a jointly-offered product, promotion or service, we may share relevant personal information with those partners.

You should note that VMware does not control our business partners’ use of such information. Our partners are responsible for managing their own use of the personal information collected in these circumstances, including providing information to you about how they use your personal information. We recommend you review the privacy policies of the relevant partner to find out more about their handling of your personal information.
VMware affiliates and Dell Family: We may share your information with our parent companies, subsidiaries and/or affiliates (including the Dell Family). This information may be shared and used to provide services and support, provide recommendations to optimize product and service use, to provide customers and prospective customers with information about the range of available products and services, and for the purposes otherwise described in this Privacy Notice.
Vital interests: We may disclose information to any party where we believe it necessary in order to protect the vital interests of any person.
Compliance with laws or any competent law enforcement body, regulatory body, government agency, court or third party: We may disclose information where we believe disclosure is necessary or required (i) by law or regulation, in order to comply with legal process or government requests (including in response to public authorities to meet national security or law enforcement requirements); or (ii) to exercise, establish or defend our legal rights.
Business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, acquisition, dissolution, corporate reorganization or similar event. We will inform any buyer that your information shall only be used in accordance with this Privacy Notice.
With your consent: We may disclose your personal information for any other purpose with your consent.

PART IV: INTERNATIONAL TRANSFERS OF INFORMATION

PART V: SECURITY AND CONFIDENTIALITY

PART VI: YOUR PRIVACY RIGHTS AND CHOICES

Right to Correct or Update Your Information: If you would like to correct or update personal information that you have provided to us, please logon to guernseyresearch.com and update your profile.

Marketing Communications: You can opt-out of receiving marketing communications from Guernsey by clicking "unsubscribe" in any marketing email communications we send you, or by sending an email to privacy@guernseyresearch.com.

Additional Rights for Certain Territories: If you reside in certain territories (such as the European Economic Area), you may have the right to exercise certain privacy rights available to you under applicable laws. We will process your request in accordance with applicable data protection laws. We may need to retain certain information for record-keeping purposes and/or to complete transactions that you began prior to requesting any deletion.

Right not to provide consent or to withdraw consent: We may seek to rely on your consent in order to process certain personal information. Where we do so, you have the right not to provide your consent or to withdraw your consent at any time. This does not affect the lawfulness of the processing based on consent before its withdrawal.
Right of access and/or portability: You may have the right to access the personal information that we hold about you and, in some limited circumstances, have that data provided to you so that you can provide or 'port' that data to another provider.
Right of erasure: In certain circumstances, you may have the right to the erasure of personal information that we hold about you (for example if it is no longer necessary for the purposes for which it was originally collected).
Right to object to processing: You may have the right to request that Guernsey stop processing your personal information and/or to stop sending you marketing communications.
Right to rectification: You may have the right to require us to correct any inaccurate or incomplete personal information.
Right to restrict processing: You may have the right to request that we restrict processing of your personal information in certain circumstances (for example, where you believe that the personal information we hold about you is not accurate or lawfully held).
Right to lodge a complaint to your local Data Protection Authority: You may have the right to lodge a complaint with your national Data Protection Authority or equivalent regulatory body.

If you would like to exercise any of the above rights, please contact privacy@vmware.com so that we may consider your request under applicable law. To protect your privacy and security, we may take steps to verify your identity before complying with the request.

Rights and Choices where Guernsey acts as a Processor: Certain Guernsey Services may be used by our customers to collect personal information about you. In such cases, we are processing such personal information purely on behalf of our customers and any individuals who seek to exercise their rights should first direct their query to our customer (the controller).

PART VII: LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION (EUROPEAN ECONOMIC AREA)

PART VIII: OTHER INFORMATION

Children: Our Properties are not directed to individuals under the age of 16. We do not knowingly collect personal information from such individuals. If you become aware that a child has provided us with personal information, please contact us at privacy@guernseyresearch.com . If we become aware that a child under the age of 14 has provided us with personal information, we will take steps to delete such information.

Automated Decision-making: We do not employ solely automated decision-making, as a matter of course, that results in automated decisions being taken (including profiling) that legally affect you or similarly significantly affect you. Automated decisions mean that a decision concerning you is made automatically on the basis of a computer determination (using software algorithms), without our human review. If you are to be subject to automated decision making, we will make it clear at the time and you have the right to contest the decision, to express your point of view, and to require a human review of the decision.

External Links and Social Media Features: Our Properties may provide links to or the ability to connect with third party websites, services, social networks, applications or social media features such as "Share" or "Like" buttons. Visiting those sites or clicking on those links may allow the third party to collect and use information about you. Further, the personal information you choose to give to these third parties is not covered by this Privacy Notice. We encourage you to review the privacy notices and terms of use of such third parties prior to interacting with them or providing them with your personal information to understand how your information may be collected and used. Guernsey does not control the privacy practices of such third parties, nor do we endorse or make any representations about these third party websites, services, social networks or applications.

Do Not Track: Some Internet browsers - like Internet Explorer, Firefox, and Safari - include the ability to transmit "Do Not Track" or "DNT" signals. Since uniform standards for "DNT" signals have not been adopted, our online Properties do not currently process or respond to "DNT" signals. Guernsey takes privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard. To learn more about "DNT", please visit "All About Do Not Track".

Changes to this Privacy Notice: Guernsey will review and update this Privacy Notice periodically in response to changing legal, technical and business developments. When we update this Privacy Notice we will note the date of its most recent revision above. If we make material changes to this Privacy Notice, we will take appropriate measures to inform you in a manner that is consistent with the significance of the changes we make and is in accordance with applicable law. We encourage you to review this Privacy Notice frequently to be informed of how Guernsey is protecting your information.

PART IX: HOW TO CONTACT US

Effective Date: October 1, 2019 GUERNSEY RESEARCH GLOBAL PRIVACY NOTICE

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