Effective Date: October 1, 2019 GUERNSEY RESEARCH GLOBAL PRIVACY NOTICE

Guernsey Research, headquartered in the U.S. ("Guernsey", "we", "us" and "our") is committed to protecting the privacy of individuals who interact with us, such as our website visitors, customers, business partners, end users and event attendees ("you" and "your"). This Privacy Notice generally explains the different ways in which Guernsey collects, uses and shares personal information when:

  • You visit, interact with or use any of our websites, social media pages, Guernsey mobile apps (where linked to this Privacy Notice), online advertisements, marketing communications (our "online Properties");
  • You visit, interact with or use any of our events, sales, marketing and other offline activities (our "offline Properties"); and
  • You purchase and use Guernsey products and services (including mobile apps) that have been deployed by one of our business customers, such as your employer (our "Services").

When we mean to refer to any combination of the above, we use the term "Properties".


This Notice does not generally cover the personal information we automatically collect in connection with your use of the Guernsey Services. For further details regarding the information collected and used by Guernsey in connection with the provision of the Services, see the Guernsey Products and Services Notice.


In connection with the provision of specific Properties, Guernsey may provide additional "just-in-time" disclosures or additional information about our data collection, use and sharing practices. These notices may supplement this Privacy Notice or clarify Guernsey's privacy practices in the circumstances described or may provide you with additional choices about how Guernsey processes your data.

If you have any questions about this Privacy Notice, please contact us at privacy@guernseyresearch.com.

CONTENTS

PART 1: WHAT INFORMATION WE COLLECT & HOW WE COLLECT IT

"Personal information" is information that identifies an individual or relates to an identifiable individual. Guernsey and third party service providers collect personal information and other information from various sources which generally fall into the following categories:

  • Information you provide to us through your interactions with us and your use of the Properties
  • Information we automatically collect from you in connection with your use of online Properties (see the Guernsey Products and Services Notice for information we automatically collect in connection with the Services)
  • Information from third party sources and affiliated companies
We may combine information from these different sources for the purposes set forth in this Privacy Notice.

1. Information we collect from you

We will collect personal information when you voluntarily provide it to us (including to our service providers or other parties who collect it on our behalf). For example, we collect personal information when you order, register for (or to use) or request information about Guernsey products, services or apps, subscribe to marketing communications, request support, complete surveys, provide in product feedback, or sign up for a Guernsey event or webinar. We may also collect personal information from you offline, such as when you attend one of our events, during phone calls with sales representatives, or when you contact customer support.

The personal information we collect may include contact information (such as your name, address, telephone number or email address), professional information (such as your job title, department or job role), user IDs and passwords, and contact preferences. We also collect information you choose to provide to us when requesting information or completing any 'free text' boxes in our forms (for example, for event sign-up, product feedback or survey requests), or the nature of your request or communication. In addition, we may collect personal information disclosed by you on message boards, chat features, blogs and other services or platforms to which you are able to post information and materials (including third party services and platforms).

When making a purchase from Guernsey, we may also collect billing and transactional information.

2. Information we automatically collect

Guernsey collects information from the use of technologies such as cookies, pixel tags, widgets, embedded URLs, electronic communication protocols, buttons and tools in connection with its online Properties. The types of technology used by Guernsey may change over time as technology evolves. This Privacy Notice and our Cookie Notice provide information about our use of cookies and other similar tracking technologies.


Online Properties:
We automatically collect certain information when you use, access or interact with our online Properties, including our online advertisements or marketing communications. This information does not necessarily reveal your identity directly but may include unique identification numbers and other information about the specific device you are using, such as the hardware model, operating system version, web-browser software (such as Firefox, Safari, or Internet Explorer), your Internet Protocol (IP) address/MAC address/device identifier, device event information (such as crashes, system activity and hardware settings, browser language, the date and time of your request and referral URL), broad geographic location (e.g. country or city-level location) and other technical data that uniquely identifies your browser. We may also collect information about how your device has interacted with our online Properties, such as the pages accessed and other statistical information.


Guernsey Services:
In connection with your organization's deployment of certain Services, Guernsey may automatically collect information in relation to your use of the Services. See the Guernsey Products and Services Notice for more information regarding the types of data collected and used in connection with Guernsey’s provision of the Services.

If you are an individual user of Guernsey Services and you require more information regarding our data collection practices for Services deployed by your organization, please contact your IT administrator.

3. Information from third party sources and affiliated companies

From time to time, we may obtain information about you from third party sources unless prohibited by applicable law, such as public databases, resellers and channel partners, joint marketing partners, social media platforms or other publicly available information.

Examples of the information we may receive from other sources include: account information, job role and public employment profile, service and support information, information about your product or service interests or preferences, browsing habits, page-view information from some business partners with which we operate co-branded services or joint offerings, and credit history information from credit bureaus. We may use this information in conjunction with your contact details, professional information and Guernsey transaction history for the purposes set forth in this Privacy Notice, such as, for example, improving the accuracy of our records, better understanding you and your preferences, providing relevant marketing and support, and detecting and preventing fraud.

PART II: HOW WE USE YOUR INFORMATION
PART III: HOW WE SHARE YOUR INFORMATION
PART IV: INTERNATIONAL TRANSFERS OF INFORMATION
PART V: SECURITY AND CONFIDENTIALITY
PART VI: YOUR PRIVACY RIGHTS AND CHOICES
PART VII: LEGAL BASIS FOR PROCESSING PERSONAL INFORMATION (EUROPEAN ECONOMIC AREA)
PART VIII: OTHER INFORMATION
PART IX: HOW TO CONTACT US
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